How Can We Help You?
Everything you need to know about your stay at Océano Rentals in Rocky Point.
Cancellation Policy+
30+ days prior
To scheduled arrival will be charged $50 or 20% of the Booking Deposit (whichever is more).
29–15 days prior
To scheduled arrival, the Booking Deposit will be forfeited.
14 or less days prior
To scheduled arrival, all rental monies and tax, excluding Security Deposit and cleaning fee will be forfeited.
Check-in & Check-out+
Check-in: 4:00 PM
Do not check in at the property unless otherwise directed to do so. Check in at the Océano Rentals office on Fremont Blvd (22 Fremont Bulevar, Puerto Peñasco, Sonora, México 83550).
Check-out: 12:00 PM
Please return the key to our office by noon (Arizona time) on your check-out day. Do not leave the key at the unit or at the Guard House. If you leave early, there is a key drop at the office.
Policy on Pets+
If a homeowner has specifically requested that renters cannot bring pets, we are obligated to respect that stipulation. Please do not request any alteration to this policy or ignore it in such a way as to risk eviction and no refund of rent or security deposit monies.
If a pet is found on a property which does not allow pets the occupants will be evicted immediately with loss of all rental monies, cleaning fee, taxes and security deposit.
If a pet is found on a property which does allow pets, and prior arrangements have not been made with Océano Rentals the occupants will be evicted immediately with loss of all rental monies, cleaning fee, taxes and security deposit.
What Should I Bring?+
Should I bring drinking water?
We recommend that you either purchase bottled water here in Puerto Peñasco or bring it with you. The bottled water here in Puerto Peñasco has been processed by reverse osmosis (RO). We do not recommend that you drink the water from the faucets.
Do I need to bring linens or towels?
You do not need to bring any bed linens or bath towels. Océano provides bed linens and bath towels for all of our properties. We do ask that you bring your own beach towels and that you do not take the bath towels to the beach.
Do I need to bring beach towels or chairs?
Yes. Please bring your own beach towels and chairs for the beach. These items are not provided. Please do not take the towels provided for bathing nor the patio furniture to the beach.
Damage Waiver+
Why worry that someone in your party might accidentally break something? Relax and enjoy your stay. If an accident happens, report the details and leave the rest to us. Guest is required to pay a nonrefundable “Peace of Mind Damage Waiver Fee” to cover any unintentional damage to the property, up to ten times said Fee. Damage in excess of this amount or damage that is deemed by Océano Rentals to be of an intentional nature will be charged to Guest’s credit card. The damage waiver DOES NOT cover intentional damage, theft, additional cleaning, or pet damage. Guests will report incidents causing damage to the property immediately to our office or call (888) 328-8491 (From the U.S.), (638) 383-0800 (From Mexico).
The Staff of Océano Rentals will determine all necessary repairs. Report all damages to Océano Rentals by the day of check-out. All guests staying in the property (not to exceed maximum occupancy) will be covered by this waiver and will not be obligated to pay for accidental loss or damage to the rental unit or its contents.
The Accidental Damage Waiver does not include:
- Intentional acts, gross negligence or willful conduct
- Evidence of and/or damage caused by pets
- Damage done by unauthorized groups
- Loss or damage to guest’s personal property or rental equipment brought onto the premises
- Normal wear and tear
- Damage to electric vehicles (golf carts)
- Any damage caused by a violation of Océano Rentals’ Rules & Regulations or in an action that violates local, state or federal laws
- Acts of nature
Return to the U.S.+
United States and Canadian citizens 19 years of age and older returning by land from Mexico will be required to show a government-issued I.D. (driver’s license) and a copy of their birth certificate. Children 18 and under must present a copy of their birth certificate. All U.S. citizens are required to present a valid U.S. Passport for re-entry into the U.S.
For more detail on this and other foreign travel related information visit the CBP website.
Still need help? Contact us.